Avante Partnership Customer Charter

One of our, five year, strategic objectives is to : BE THE MOST CUSTOMER FOCUSSED PROVIDER OF CARE AND SUPPORT.

In publishing the CUSTOMER CHARTER Avante Partnership is stating that it is putting the users of our services at the very centre of all that we do; working in partnership with them to provide standards that are clearly stated and understood by all of our customers and our staff.

The CUSTOMER CHARTER is there to inform and support all users of our services; to know what standards they may expect from us and, also, how they may help us to ensure that we understand how we may respond better to their needs.

We welcome feedback, comments and ideas about our services. Complaints are always viewed positively and we are always pleased to pass customers compliments to our staff. If you would like to contact us please CLICK HERE

Making Your Views Known If you wish to know how to make a complaint please CLICK HERE

You can also pick up FREEPOST card 'Tell Us What You Think', from any of our offices and care homes. Any comments made using these go direct to our Chief Executive.

All information received will be treated in the strictest of confidence.