Our Quality Policy
The aim of the Avante Partnership is to provide a range of quality support services to its operating bases which:
- Meet legal requirements and best practises
- Are efficient and cost effective
- Dovetail with the other Quality Management Systems within the services
- Meet the needs of staff, service users, families, commissioners, other statutory agencies and visitors who come into contact with Avante
- Present a professional image of Avante
To those ends it is the policy of the Avante Partnership, through its Directors, Management and Staff, as set out in our Mission, Vision and Values Statement, to establish and maintain a comprehensive and effective Quality Assurance programme, which is planned and developed in conjunction with all employees.
In addition to the provision of a caring environment for its service users, consideration will be given to the requirements and expectation of service users relatives, local authorities, commissioners and other statutory bodies who also have concern and responsibility for them. This will be achieved by reviewing feedback from inspection visit reports, contract monitoring, service user quality surveys, and complaint and compliment records.
The Avante Partnership is committed to continually improving the effectiveness of the Quality Management systems by ensuring that Procedures and Work Instructions are appropriate to fully meet the needs of our staff and service users. All members of staff are trained to understand their respective roles as members of Avantes Quality Team and to fulfil their duties to the highest quality.
All members of staff are empowered to initiate corrective actions, as appropriate, to meet service user needs.
Scope of the Quality Management System:
The Avante Partnership is a charity registered with the Charity Commission for England & Wales.
The Trustees, Executives, Management and Staff are committed to the Policy and to the Systems and Procedures set out in this Manual and the associated Quality Procedures. All personnel are aware of the need to continually update standards of service to meet changing needs and demands and to identify and introduce new facilities and services that will benefit service users.
Strict adherence to the procedures by all personnel is mandatory. Our Quality Policy is communicated to all new employees as a part of the induction training procedure and will be further communicated to all employees by the Chief Executive/Chairman in the form of an Annual Review, Business Plan and Organisational Profile; reaffirming our commitment to the highest quality of care and support services at all times.
The Director of Finance and Resources is responsible as the Quality Manager for the maintenance and review of the Corporate Quality System. The review will be carried out at intervals of no more than 12 months and records of the review and other internal audits will be retained for two years. Additions and amendments, to update the system and keep abreast of developments in quality policy, will only be made as defined in the appropriate procedure and properly authorised by the Director of Finance and Resources.
An auditor independent of the area being audited, wherever possible, carries out internal audits of the System.
