FAQs

Avante Care and Support

Q  Do you have a number I can call to obtain information on your care homes and care at home services?
A Yes, our number (office hours only) is 01795 597431

Q  Is it possible to pre-arrange a guided tour of a care home?
A Yes, simply call the care home you are interested in and they can arrange a suitable appointment with you

Q  What does it cost, and how do I pay?
A This is entirely dependent on your circumstances. We recommend you call us on 01795 597431 so we can go through the options.

Q  Does you Care at Home service cover my area?
A  Quite possibly. Our coverage area is expanding rapidly. Give us a call on 01795 597431 and we can see if you are in our service area.

Q  How do you cater for your residents?
A  Wherever possible we source our food locally so it is fresh. We prepare our dishes in house and have differing menus to provide variety to our residents.

Stepahead Support

Q  Do you have a helpline number I can call someone on?
A Yes, our number (office hours only) is 01795 597432

Q  Do I have to pay for your services?
A No our services are entirely free

Q  Do you have a Stepahead office in my area?
A Quite possibly. Simply click on the Our Locations icon to see our office locations

Q  Is your service confidential?
A It is entirely confidential and all discussions are in complete privacy. All data we record is covered by the Data Protection act